Boosting Technicians’ Customer Service Performance

Geoff Myers

Category: Customer Sales, Service, & Marketing

Length: 8 hours

Prerequisite: None

Description:

Studies show that it costs six to seven times as much money to capture a new customer as it does to retain a current one. The purpose of this course is to teach technicians to understand and appropriately respond to the needs of customers in a way that promotes customer satisfaction and loyalty — the essentials for survival and profitability. The course addresses the needs of both the technician and the customer.

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