Category: Conflict Resolution
Length: 4–8 hours
A recent study of 784 call centers across the United States asked customer service agents to rate their stress levels on a scale of one to 10, with the latter indicating the highest stress level. Though the majority gave their stress levels a seven, 32% rated their levels a 10! Other studies have noted that the average U.S. employee misses five days of work each year due to stress-related illness. Considering that the average American spends nearly nine hours a day five days per week at work, learning how to deal with difficult people is a serious issue that needs to be addressed. This insightful and informative course helps participants develop effective strategies to lessen stressful interactions with others and ensure a positive outcome for both the client and the customer service provider.