Focus on Excellence

Geoff Myers

Category: Customer Sales, Service, & Marketing

Length: 4–8 hours

Prerequisite: None

Description:

Those who receive good customer service often relay their satisfaction to just one or two people. However, those that experience unsatisfactory customer service tell nine to ten people. In fact, nearly 80% of complaints against organizations stem from some aspect of poor customer service. Through role playing, this useful and enlightening course helps customer care agents understand and manage their pivotal roles in the success of an organization.

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