Category: Customer Sales, Service, & Marketing
Length: 4 hours
Being a customer service representative is considered one of the ten most stressful jobs, resulting in more than $300 billion in lost revenue from absenteeism, lowered productivity, and rising health insurance costs and other medical expenses. This stress-reducing, hands-on course is designed to help employees cope with the challenging calls they receive in a typical workweek. Participants will learn proactive strategies that will neutralize each situation and reduce stress for the employee and the caller.