It’s In Your Hands – Less Stress and Better Customer Service

Geoff Myers

Category: Customer Sales, Service, & Marketing

Length: 4 hours

Prerequisite: None

Description:

Being a customer service representative is considered one of the ten most stressful jobs, resulting in more than $300 billion in lost revenue from absenteeism, lowered productivity, and rising health insurance costs and other medical expenses. This stress-reducing, hands-on course is designed to help employees cope with the challenging calls they receive in a typical workweek. Participants will learn proactive strategies that will neutralize each situation and reduce stress for the employee and the caller.

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