Category: Customer Sales, Service, & Marketing
Length: 4 hours
Being a customer service representative is considered one of the ten most stressful jobs. This stress-reducing hands-on course is designed to enhance the representative’s ability to cope with the challenging calls received in a typical workweek as well as enhance performance and improve morale. The customer service professional will learn proactive strategies that will neutralize common stressful situations and create a positive work environment that will revitalize and inspire them. These effective tools will have a beneficial impact on the workplace and other areas of the associate’s life.