Utilizing Technicians’ Knowledge to Meet Customer Needs

Geoff Myers

Category: Customer Sales, Service, & Marketing

Length: 8 hours

Prerequisite: None


On average, it takes 12 positive experiences to negate one unresolved, negative customer experience, according to “Understanding Customers” by Ruby Newell-Legner. This essential course provides invaluable tips that help technicians derive the most from customers’ information. It focuses on the customer’s needs and what the technician has learned to meet those needs.

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